Returning or Exchanging is Easy!

You have 14 days from the delivery date to decide whether to keep or return your items.

Contact the Customer Service Team for authorisation as soon as possible at happytohelp@waitandsee.it stating your order number and outlining which item(s) you wish to return or exchange. You will be sent specific instructions based on your country of return and the required Return Authorisation Form. 

Wait and See will not accept liability or accept the return of goods that are returned without the authorisation of our Customer Care Team. 

Customers can return or exchange their order, either entirely or partially. 

An exchange or a refund must be requested within 14 days from the delivery date of the order.

If you wish to return an item for a refund or an exchange, please first contact the Wait and See Customer Service Team at happytohelp@waitandsee.it for authorisation and specific instructions.

Please note the below specific details for Returns and Exchanges from within and from outside of the European Union.

After receiving the authorisation and instructions from the Customer Care Team, please notify us when the item has been returned, you will have 5 working days from the date of the authorisation to return the item(s).

Items consigned to the postal or courier service after 5 working days will not be accepted once received and will be returned back to you. 

Returns must be accompanied by the completed and signed Return Authorisation Form.

Items must be returned in their original condition, undamaged, unworn and unwashed, with all their original tags, red security seals, and with all the packaging and related accessories (shoe boxes, dust bags, plastic film on the soles of the shoes, bijoux packaging, etc.) received at time of delivery.

Returned items that do not meet these requirements will not be accepted and will be sent back to the original address at the customer's expense. 

Hosiery including socks, swimwear and underwear cannot be returned or exchanged due to hygienic restrictions.

Personalised items and gift cards are final sale and cannot be returned or exchanged.

Exchanges within the EU

Items can be exchanged for the same article in a different size or colour, if the product is available. The customer is responsible for returning the article they wish to exchange to Wait and See, once received, you will be sent the alternate size or colour at Wait and See’s expense. 

Exchanges outside of the EU

Items can be exchanged for the same article in a different size or colour, if the product is available. The customer is responsible for both the returning article and for the article they wish to receive in exchange.

Returns

Refunds consist of the price paid for the merchandise purchased, excluding the cost of shipping.

All refunds are made in Euros (€). Possible differences in the refunded amount may occur due to fluctuations in daily currency exchange rates and will not be refunded.

Refunds will be made within 5 working days from the arrival date of the returned item(s) at our head office to the same method of payment that was used for the purchase. 

For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 20 business days.

When a PayPal transaction is refunded, the money returns onto the customer’s PayPal account or credit/debit card. How and when money is refunded depends on the original payment. Customers can refer to PayPal’s policy and check the status of the refund at any time, by logging into their PayPal account.

If you wish to return or exchange an item from a country within the European Union, you will be responsible for the shipping costs to return the item(s) to our Head Office. We strongly recommend to use a postal or a courier that offers a tracking service. 

Please send the item(s) to the following address, enclosing the completed and signed Return Authorisation Form in the package:

Returns

Wait and See

Via Santa Marta, 10

20123 Milan

Italy

If you wish to return or exchange an item from a country outside the European Union including the United Kingdom, we will email you a return UPS label along with the required completed customs documents to print. 

Please ensure that the returning item is neatly packed in suitable packaging, the UPS label is securely attached to the outside of the package, with the documentation provided clearly displayed in a suitable clear plastic wallet. You can drop off the package to a UPS Access Point or arrange the collection with your local UPS office by following the instructions found at www.ups.com. 

You will have five working days from receipt of the UPS label and documents to arrange the collection or to drop off the package to a UPS Access Point. Items consigned to the courier service after 5 working days from the receipt of the documents will not be accepted once received and will be returned back to you. 

Please note carefully that the return shipping cost incurred by returning the item to Wait and See is the customer’s responsibility and will be deducted from the amount being refunded back to you for the returned item. 

Please note carefully that for exchanges, you are responsible for the shipping of both the returning article and for the article you wish to receive in exchange.

Once the returned item(s) are received, Wait and See will evaluate the returned merchandise to ensure that all conditions outlined in the Return Policy are met. 

Wait and See cannot accept returns of any items that are unfit for resale.

Items must be returned neatly packaged, in their original condition. The items must be undamaged, unworn and unwashed, with all their original tags, red security seals, and with all the packaging and related accessories (shoe boxes, dust bags, plastic film on the soles of the shoes, bijoux packaging, etc.) received at time of delivery.

Returned items that do not meet these requirements will not be accepted and will be sent back to the original address at the customer's expense. 

If the returned item(s) meet the required above mentioned conditions, the refund, (consisting of the price paid for the merchandise purchased, excluding the cost of shipping), will be issued to the original payment method within 5 working days of receiving and accepting the returned merchandise.

You will receive an email from the Customer Care Team informing you that the returned items have been received, accepted and the refund has been processed. 

If you have requested an exchange, the alternate size or colour will be sent to you once the returned item has been received and accepted at Wait and See’s expense.

All Items that are returned within a period that exceed the 14-day window. 

Items with removed Wait and See tags, the tags of the brands as well as the red seal. 

Hosiery including socks, swimwear and underwear cannot be returned or exchanged due to hygienic restrictions.

Personalised items are final sale and cannot be returned or exchanged.

Items that are worn, used or damaged.

Goods are classified as faulty if the items are received damaged or do not match the ordered colour, size or model. Please notify the Customer Service team straight away upon receipt by sending an email to happytohelp@waitandsee.it with your order number, specifying the issue. Customers are kindly asked to provide detailed pictures showing the defect or the error. 

In these cases, shipping costs and any applicable duty fees or taxes to return the item will be at the expense of Wait and See. Once these items have been returned and approved by our Customer Service Team, we will process the refund within 5 working days of receipt. 

Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.

We want to improve your shopping experience! 

To help you choose the right size, why not contact our Customer Service Team for advice before purchasing? 

Contact us on WhatsApp at +39 349 2693393 Mon-Fri 10.00 a.m. - 7.00 p.m GMT +1 or email happytohelp@waitandsee.it